Track Your Parcel
Get a Quote
Book a Collection
Pay Online

Our Services

Domestic Service

Domestic Services

At Sprint Couriers, we have designed three delivery options for our customers based on their needs, with speed and price noted as the main determinants for our clients. Our value offerings for our clients within Botswana are as follows:

Sprint Service

Our Sprint Service is specially designed to get the highest priority shipments to their local destination within 1 hour. This is subject to a 75km radius by road from the office the shipment leaves from, our Sprint Service is specifically intended to relieve our clients of that last-minute stress and get their shipment to its destination in the shortest possible time frame.

The Sprint Service runs on the hour, every hour from 8am to 5pm every day. Every regional Sprint Couriers office guarantees this service, giving clients across Botswana the chance to avoid the stress of pressing delivery requirements and get their shipments where they need to go, quickly.

Same Day Service

This is a same-day door-to-door express service subject to a 500km radius by road from the office where the shipment is leaving. Collection is made from your premises immediately upon receipt of your call with dispatch on the first available flight or vehicle depending on the distance covered. Delivery is affected within 90 minutes of flight arrival, often earlier. Telephonic proof of delivery is provided within 30 minutes of delivery if requested. This service is available to all cities and major towns and villages.

Budget Service

Our Budget Service offers next-day delivery at the most affordable prices. The distance covered increases to the whole of our network to reach the destination by the next day for delivery before the end of the day, i.e. by 14:00hrs. For example, a shipment leaving Maun at 16:00hrs will reach Gaborone the next day by 08:00hrs and will be delivered before the close of business day. Every Sprint Couriers office offers this service.

This is a reliable and secure overnight express service. Collection is made from your premises throughout the day for dispatch overnight by express road cargo. Delivery is achieved the following day by 14:00 hrs at the absolute latest. 100% of our overnight express service deliveries are done with our own Sprint fleet.

Dawn & Dusk Express

A guaranteed early morning/late evening delivery is done by 08:00hrs or after 18:00hrs the next working day or by a specified time. This service is available to all major centres serviced.

Storage Solutions

Our storage and warehousing services complement our distribution services. Sprint Couriers provides a safe and secure storage solution for short as well as long-term storage, and from small to large quantities of product or equipment. We are conveniently located within easy access Sprint Couriers can take care of all your warehousing and distribution needs in our dedicated warehouse facilities.

International Service

International Services

Owing to our international partnership with the Aramex group, Sprint Couriers can offer our clients international delivery services that cover destinations across Europe, the Middle East, the rest of sub-Saharan Africa and Asia.

International Parcels

When it comes to the delivery of international parcels, there are a few things that customers need to bear in mind:

1. Firstly, there are no weight restrictions on international parcels. International parcels may include, but are not limited to, items such as: non-hazardous chemicals, alcoholic beverages, animal products, computer components and parts, prescription drugs, foodstuffs, grain samples, fabric samples, electronic equipment, circuits and circuit boards, labels, communication equipment, CDs, DVDs, tapes and so on.

2. Secondly, there are also no weight restrictions on international documents which include items such as: airline tickets, annual reports, artwork/drawings, proofs, layouts, blank forms, blue prints, advertising brochures or pamphlets, booklets, business cards, calendars, blank cheques, computer printouts, credit cards, catalogues and so on.

3. While Sprint Couriers does our best to relieve our clients of all customs-related stress and commit ourselves to the fastest, most effective delivery possible, consignments traveling under import licences or permit controls may experience delays in the transit times if the receiver does not have the proper licence or valid permit required.

Prohibited Items

Sprint Couriers prohibits the delivery of the following list of items, be it domestically or internationally:

  • Furs
  • Jewellery
  • Cash
  • Antiques
  • Ivory
  • Hazardous materials
  • Perishable items, and
  • Precious metals and stones.
Value Added Service

Value Added Services

  • Sprint Service – delivery to destinations in a 75km radius within one hour.
  • Same Day delivery services
  • Budget Service – for our cost-conscious customers
  • Overnight document & parcel express delivery
  • Tender collection & delivery
  • Visa collection & deliveries in the Republic of South Africa
  • On Forwarding/Remote area delivery
  • Saturday Deliveries
  • In City Deliveries
  • Domestic & cross-border freight
  • Dawn deliveries – deliveries made before 08:00hrs, per customer request.
  • Insurance
  • Packaging
  • Delivery after hours (between 18:00hrs and 21:00hrs)
  • Storage
  • Same-day delivery to Johannesburg and Pretoria (South Africa)
  • International Saturday collections and deliveries – only applicable to Johannesburg and Pretoria (South Africa)
  • Customs Clearance
Insurance Services

A) INSURANCE POLICY ON PARCELS

At Sprint Couriers it is our unwavering goal to constantly strive to provide quality service to our valued clients, therefore we have found it important to enforce our insurance policy.

There is an insurance section 4 of the air waybill which should be completed by our clients; to acknowledge if they opt to be covered through our limited standard insurance cover or wishes to take out full insurance cover on high-value goods during each collection/receivable.

In both options, it is important to always complete (section 4) of the air waybill during each collection/ receivable. The insurance terms and conditions apply to goods in transit or in our Stock-keeping unit.

(i) Limited Cover Insurance Policy

Sprint Couriers has a standard insurance cover on parcels only, which in the event of loss or physical damage of goods in transit or in our storage, our liability is limited to cover up to a maximum of BWP 500.00 per airwaybill.

(ii) Full Cover Insurance Policy

However, Sprint Couriers offers additional insurance as a value-added service in respect of loss or physical damage of parcels in transit or in our stock-keeping unit. This is an option service per client request, at the time of collection/receivable.

B) INSURANCE POLICY ON DOCUMENTS

Sprint Couriers does not cover insurance of all documents during transportation e.g. certificates, forms, letters, and circulars; as the risk can be managed through reconstruction. All reconstructed documents and transportation will be for Sprint Couriers Account

International Documents

Sprint Couriers delivers to all corners of the globe. With over 200 countries to choose from, we are capable of meeting all your international delivery requirements. Sprint Couriers specialises in worldwide outbound deliveries across all zones and limited to South Africa only for In Bound shipments.

Our two services, International Documents and International Parcels, ensure that you get the best value for money and quality for international delivery

International Documents

There are no weight restrictions on international documents. These include items such as airline tickets, annual reports, artwork/drawings, proofs, layouts, blank forms, blue prints, advertising brochures or pamphlets, booklets, business cards, calendars, blank cheques, computer printouts, credit cards, catalogues, etc.

International Parcels

There are no weight restrictions on international parcels. These include items such as non hazardous chemicals, alcoholic beverages, animal products, computer components and parts, prescription drugs, foodstuffs, grain samples, fabric and fabric samples, electronic equipment, circuits and circuit boards, labels, communication equipment, CDs, DVDs, tapes etc. Consignments travelling under import licences or permit controls may experience delays in the transit times if the receiver does not have the proper licence or valid permit required.

Prohibited Items

Sprint Couriers does not transport the standard Sprint Couriers prohibited commodities plus furs, jewellery, cash, antiques, ivory, hazardous materials, perishable items, and precious metals and stones.

Freight Services

Freight Services

Sprint Couriers offers services that facilitate the delivery of bulk or full load consignments–those with a weight in excess of 1 metric ton (1,000 kilograms).
Due to the complexity of these deliveries, Sprint requires clients to provide 24hrs notice of such delivery requests.

Customs Clearance

Our customs agents offer a smooth and streamlined process for shipping freight, preparing Tax and Customs Duty paperwork, and assisting with any customs issues that may arise. All goods must be classified according to customs regulations. We also ensure that all duties and taxes are paid according to the agreed arrangement; the client’s deferral account or the suppliers’ deferral account in order to speed up processing through customs.