Effective Date: July 12, 2024
Introduction
Welcome to Sprint Couriers, Botswana’s leading provider of express courier and logistics services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application and services.
1. Information We Collect
– Personal Information: When you register or use our services, we may collect personal information such as your name, email address, phone number, delivery address, and payment information.
– Logistics Information: Details regarding your shipments, including pickup and delivery addresses, package descriptions, and tracking information.
– Usage Information: Information about how you use our app, including the features you use and the time, frequency, and duration of your activities.
– Device Information: Information about the device you use to access our app, including the hardware model, operating system, and IP address.
2. How We Use Your Information
– Service Delivery: To provide, maintain, and improve our courier and logistics services.
– Communication: To communicate with you about your orders, respond to your inquiries, and send you updates or promotional offers.
– Personalization: To personalize your experience by providing content and services tailored to your preferences.
– Analytics: To analyze usage patterns and improve our app and services.
– Security: To detect, prevent, and address technical issues and protect against fraudulent or illegal activities.
3. How We Share Your Information
We may share your personal information with:
– Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and delivery partners.
– Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our company, our users, or others.
– Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic data transmission is completely secure, so we cannot guarantee absolute security.
5. Your Rights
You have the right to access, update, or delete your personal information. You can also object to the processing of your personal information or request data portability. To exercise these rights, please contact us at the contact information provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app and updating the effective date.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Sprint Couriers
Plot 69368, Unit 1, Block 3 Industrial, Gaborone
Phone: 390 3300
Email: info@sprintcouriers.co.bw
Fax: 390 3306
Mobile: 76999965